Five Reasons You Should Hire a Business Telephone Answering Service
Statistically speaking, over 60% of callers would simply hang up when received by an answering machine. If you are too busy with other calls or are out of the office, you could end up losing potential clients just because they could not talk to a live human. That’s how telephone answering services make a difference, and there are big reasons you must have them for your business.
Your calls may be taken on overflow at daytime business hours, meaning you will never miss a call even if you are busy helping other clients. As for your out-of-hours calls, how many of them do you think might you miss if you had no out-of-hours answering capacity? Gone are those times of working 9am-5pm, Monday-Friday. Plenty of companies are shocked to learn how many calls they miss once their office is closed..
Cheaper than a Full-time Receptionist
Compared to a full-time receptionist, the service is definitely cheaper. How exactly? Hiring a receptionist may cost a lot, and you typically do not get full value for your money, since they will sometimes be unproductive in the whole span of their shift. In contrast, you only pay actual times worked when you use a telephone answering service. Hence, if there are zero calls on a specific day, you have zero bill for that day.
Projects a Professional Image
If you select a good answering service, your calls will be handled in a professional manner, according to any particular instructions you may have for the staff, such as using your preferred company greeting. It would never occur to the caller that they are speaking to somebody who’s not even in your office. Established telephone answering services can help give your company a professional image you can trust on.
More Efficient Operations
Some of the biggest distractions in the workplace are telephone calls. Constant interruption while you’re working breaks your momentum, and you will end up finishing even the simplest tasks twice as long as you normally could. If there are 80 calls made to your office a day, that means one person will take at least 1 call with 4-minute intervals.
Dependable Disaster Recovery Service
Finally, if you run everything in-house, you are practically at the mercy of your power, telephone and Internet company. If any of these goes goes down, which does happen every now and then, then you have no choice but to stop taking calls or processing orders. With a telephone answering service, you can ensure that a backup strategy will be available. This allows you to keep taking your calls while the issue is being resolved. Thus, disruption to your business at this time can be reduced to a minimum.
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